Refund policy

Cancellations & Refunds | الإلغاء والاسترداد

Orders may be cancelled within 12 hours of placement for a full refund. After printing has commenced, cancellations are not accepted.

  • Due to the made-to-order nature of our products, returns are not accepted for change of mind. However, defective products will be repaired, replaced, or refunded in full in accordance with UAE Consumer Protection Law (Federal Law No. 15/2020).
  • We reserve the right to request photo or video evidence of any defect prior to processing a remedy.
  • Defective or incorrect items must be reported within 48 hours of receipt with photo evidence.
  • Refunds are issued via the original payment method within 14 business days.
  • Minor surface variations inherent to FDM 3D printing (layer lines, slight texture) are not considered defects.

يمكن إلغاء الطلبات خلال 12 ساعة من تقديمها. يتم رد المبالغ عبر وسيلة الدفع الأصلية خلال 14 يوم عمل.

5. Product Care & Limitations | العناية بالمنتج وحدود الاستخدام

All Printify 3D products are made from PLA-based materials. To ensure product longevity:

  • Do not expose products to temperatures exceeding 50°C.
  • Do not place near heat sources such as ovens, radiators, or direct sunlight for extended periods.
  • Do not use with or submerge in hot water.
  • Products are for indoor decorative and functional use only.

جميع منتجات برينتفاي ثري دي مصنوعة من مواد PLA. لا تعرض المنتجات لدرجات حرارة تتجاوز 50 درجة مئوية، ولا تضعها بالقرب من مصادر الحرارة أو الماء الساخن.